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FAQ
Everything you need to know before arriving at Relais La Fontanina
THE FARMHOUSE
Where is Relais la Fontanina located:
We are a small hotel located in the countryside in the Itria Valley, in the heart of Puglia. The Adriatic Sea is only a few kilometers away from us, 15/20 minutes by car. We are located in a strategic position to reach the most beautiful beaches that this region has to offer: in Ostuni, Rosa Marina, Pilone, Santa Lucia or Carovigno with Santa Sabina, lido Specchiolla and the natural reserve of Torre Guaceto.
Reception
Daytime hours from 7:00 am - 11:00 pm.
From 11:00 pm - 7:00 am, our external guardian watches over the entire farmhouse.
If you return after midnight, contact the WhatsApp number. 0831.1706973 - or 375.5550423: we will open the gate for you.
From 11:00 pm - 7:00 am, our external guardian watches over the entire farmhouse.
If you return after midnight, contact the WhatsApp number. 0831.1706973 - or 375.5550423: we will open the gate for you.
Check-in
From 3:00 pm and above, if you arrive earlier and your accommodation is not yet ready, you can leave your luggage and start your holiday immediately!
(upon request and if available early check in at noon with an additional fee of € 30 for economy and comfort rooms and € 50 for superior rooms)
(upon request and if available early check in at noon with an additional fee of € 30 for economy and comfort rooms and € 50 for superior rooms)
Check-out
You are kindly requested to vacate your room by 11:00 am at the latest.
(upon request and subject to availability, it is possible to have a late check-out at 3 pm with an additional fee of € 30 for the economy and comfort rooms and € 50 for the superior rooms)
(upon request and subject to availability, it is possible to have a late check-out at 3 pm with an additional fee of € 30 for the economy and comfort rooms and € 50 for the superior rooms)
Parking lot
Parking lot is free if you book directly with us.
Cancellation policy for direct bookings
Cancellation within 30 days of arrival: no charge.
Within 15 days of arrival: 30% of the total stay will be charged.
Within 5 days of arrival: 50% of the total stay.
Within 3 days of arrival or early departure: 100% of the total stay.
For tax reasons we kindly ask our guests to pay the balance by credit card or cash.
Within 15 days of arrival: 30% of the total stay will be charged.
Within 5 days of arrival: 50% of the total stay.
Within 3 days of arrival or early departure: 100% of the total stay.
For tax reasons we kindly ask our guests to pay the balance by credit card or cash.
FARMHOUSE SERVICES
When can I use the services?
You are reminded that the rooms are available from 3:00 pm on the day of arrival to 11:00 am on the day of departure and so all related services included in your rate (reserved parking, use of outdoor swimming pool with deck chairs and towel, unlimited free Wi-Fi).
Breakfast
Breakfast is served from 7:30 am - 10:30 am.
You can have breakfast in the privacy of your room for an additional fee of € 5.
You can have breakfast in the privacy of your room for an additional fee of € 5.
Restaurant service schedule
From Tuesday to Saturday our Botrus countryside cuisine restaurant is open only for dinner service from 8:00 pm to 10:00 pm, only for lunch from 1:00 pm to 2:00 pm on Sundays and holidays.
Closed on Mondays.
Closed on Mondays.
Minibar
The minibar is stocked with bottles of water, € 1 per bottle
Swimming pool
Time: 10:00 am - 7:00 pm
(Cleaning and water purification is carried out before and after these hours).
Deck chairs and towel are included for all guests.
(Cleaning and water purification is carried out before and after these hours).
Deck chairs and towel are included for all guests.
Spa
Costs:
Vanity kit to access the spa:
€ 10 bathrobe, towel and slippers
- Group entrance, 60 minutes, € 25 per person (from Tuesday to Friday)
- Single or couple entrance € 30 per person (on Saturdays and Sundays)
- Private spa 60 minutes for 2 with bottles of prosecco € 70 per couple (from Tuesday to Friday) and € 100 (on Saturdays, Sundays and holidays)
Vanity kit to access the spa:
€ 10 bathrobe, towel and slippers
Schedule to access the wellness center:
(we remind you that it is necessary to book the preferred time slot subject to availability)
from Tuesday to Friday from 2:00 pm - 8:00 pm.
Saturday and Sunday from 11:00 am - 8:00 pm
Minors under 16 years of age are not allowed
Closed on Mondays.
from Tuesday to Friday from 2:00 pm - 8:00 pm.
Saturday and Sunday from 11:00 am - 8:00 pm
Minors under 16 years of age are not allowed
Closed on Mondays.